1. General Refund Policy

Our refund policy is designed to be fair and transparent. The eligibility and process for refunds depend on the type of service or transaction.

Refund Processing Timeline:

• Refund requests are reviewed within 3-5 business days
• Approved refunds are processed within 7-15 business days
• Refund credits may take additional 3-5 business days to reflect in your account
• You will receive email confirmation at each stage

2. Service-Specific Refund Policies

2.1 Software/Platform Subscription Services

• Trial Period: Full refund available if cancelled within 14 days of purchase
• Monthly Subscriptions: Refund available for unused portion if cancelled mid-cycle
• Annual Subscriptions: Pro-rata refund for remaining months if cancelled within first 90 days
• Setup Fees: Non-refundable once services are activated

2.2 Transaction Processing Fees

• Transaction fees are non-refundable once the transaction is processed
• Failed transactions fees will be automatically reversed
• Duplicate charges will be refunded in full

2.3 KYC & Verification Services

• Verification fees are non-refundable once verification is initiated
• Refund available if service could not be completed due to technical issues on our end
• Failed verifications due to incorrect information provided are non-refundable

2.4 Consulting & Professional Services

• Full refund if cancelled 48 hours before scheduled consultation
• 50% refund if cancelled within 24-48 hours
• No refund for cancellations within 24 hours
• Completed consulting sessions are non-refundable

2.5 Custom Development Services

• Refund based on project milestones not yet completed
• No refund for completed and delivered work
• Partial refund available for work in progress (minus costs incurred)

3. Transaction Refunds

3.1 Eligible for Refund:

• Failed transactions where amount was debited
• Duplicate transactions
• Unauthorized transactions (subject to fraud investigation)
• Technical errors resulting in incorrect charges
• Cancelled orders/services before processing

3.2 Not Eligible for Refund:

• Successfully completed transactions
• Services already rendered
• User error in entering transaction details
• Change of mind after transaction completion
• Third-party service provider charges

4. Refund Request Process

Step 1: Submit Request

• Email: refunds@evableindia.com
• Include transaction ID, date, and reason for refund
• Attach supporting documents (screenshots, receipts, etc.)

Step 2: Verification

• Our team will verify the transaction details
• Additional information may be requested
• Investigation may take 3-7 business days

Step 3: Decision & Processing

• You will be notified of the decision via email
• If approved, refund will be initiated
• If rejected, detailed reasons will be provided

Step 4: Refund Credit

• Refunds are credited to the original payment method
• Bank processing times may vary (3-15 business days)
• Alternative refund methods may be arranged if original method is unavailable

5. Cancellation Policy

5.1 Service Cancellation

• Users can cancel subscriptions at any time through their account dashboard
• Cancellation takes effect at the end of the current billing cycle
• No pro-rata refund for the current billing period unless within trial period
• Data export must be requested before cancellation

5.2 Transaction Cancellation

• Pending transactions can be cancelled before processing
• Processed transactions cannot be cancelled (refund required)
• Scheduled/recurring transactions can be cancelled before execution

6. Special Circumstances

6.1 Service Disruption

• If service is unavailable for more than 24 hours, pro-rata credit may be provided
• Scheduled maintenance downtime is not eligible for refunds
• Compensation based on Service Level Agreement (SLA)

6.2 Force Majeure

• Service interruptions due to natural disasters, government actions, or other force majeure events
• Refunds may be delayed or denied in such circumstances
• Alternative arrangements will be communicated

6.3 Account Termination

• If we terminate your account for policy violations, no refund will be provided
• If you terminate for our breach, full refund for unused services
• Mutual termination may result in negotiated settlement

7. Refund Methods

• Original Payment Method: Primary refund method
• Bank Transfer: Available if original method is unavailable
• Account Credit: Can be used for future services (faster processing)
• Cheque: Available for refunds above ₹10,000

8. Dispute Resolution

If you disagree with a refund decision:

• Request a review by escalating to our Grievance Officer
• Provide additional evidence or information
• Appeal must be made within 30 days of original decision
• Final decision will be communicated within 15 business days

9. Contact Information

For refund-related queries:

Refund Department
Evable India Pvt. Ltd.
Email: refunds@evableindia.com
Phone: +91xxxxxxxxxx
Address: Pathargadia, Patia, Bhubaneswar

10. Important Notes

• All refund amounts are subject to deduction of applicable taxes and charges
• Refund policy may be updated periodically; users will be notified
• This policy is governed by Indian laws
• Currency conversion charges (if any) are borne by the user