1. Compliance and Regulatory Requirements

1.1 KYC Compliance

• All users must complete the KYC (Know Your Customer) verification process
• Valid government-issued identification documents are mandatory
• Users must update their KYC information when there are changes
• Failure to complete KYC may result in service suspension

1.2 AML (Anti-Money Laundering)

• All transactions are monitored for suspicious activities
• Users must not engage in any form of money laundering
• Suspicious transactions will be reported to relevant authorities
• We reserve the right to freeze accounts pending investigation

2. User Conduct and Responsibilities

2.1 Prohibited Activities

Users are strictly prohibited from:

• Using services for illegal or fraudulent purposes
• Attempting to breach security or authentication measures
• Sharing account credentials with unauthorized persons
• Manipulating or falsifying transaction data
• Engaging in market manipulation or insider trading
• Using services to finance terrorism or criminal activities

2.2 Account Security

• Users must maintain strong, unique passwords
• Enable two-factor authentication where available
• Immediately report any unauthorized access or suspicious activity
• Do not access accounts from public or unsecured networks

3. Transaction Rules

3.1 Transaction Limits

• Daily transaction limits apply based on account type and verification level
• Large transactions may require additional verification
• Limits may be adjusted based on regulatory requirements

3.2 Transaction Processing

• Transactions are processed during business hours (9:00 AM - 9:00 PM)
• Some transactions may require manual approval
• Processing times may vary based on transaction type and amount
• Failed transactions will be reversed within 5-7 business days

4. Data Protection and Privacy

4.1 Data Collection

• We collect only necessary data for service provision
• All data is stored securely and encrypted
• Data retention complies with regulatory requirements

4.2 Data Sharing

• User data is not shared without consent, except as required by law
• We may share data with regulatory authorities when mandated
• Third-party service providers are bound by strict confidentiality agreements

5. Service Usage Guidelines

5.1 API Usage

• API rate limits apply to prevent system abuse
• Excessive API calls may result in temporary suspension
• API keys must be kept confidential and secure

5.2 Fair Usage Policy

• Services should not be used in a manner that impacts other users
• Automated tools must comply with our automation guidelines
• Bulk operations require prior approval

6. Dispute Resolution

6.1 Complaint Procedure

• Users can file complaints through our support channels
• Complaints will be acknowledged within 24 hours
• Resolution timeline is typically 7-15 business days
• Escalation process is available for unresolved issues

6.2 Arbitration

• Disputes may be subject to arbitration as per Indian Arbitration Act
• Arbitration will be conducted in English language
• Venue for arbitration shall be Bhubaneswar, Odisha

7. Penalties and Enforcement

7.1 Violations

Violation of these rules may result in:

• Warning and account restriction
• Temporary or permanent account suspension
• Legal action and reporting to authorities
• Financial penalties as applicable

7.2 Appeal Process

• Users can appeal penalties within 30 days
• Appeals must be submitted in writing with supporting evidence
• Appeal decisions are final and binding

8. Regulatory Compliance

Evable India Pvt. Ltd. operates in compliance with:

• Reserve Bank of India (RBI) regulations
• Information Technology Act, 2000
• Payment and Settlement Systems Act, 2007
• Prevention of Money Laundering Act (PMLA), 2002
• Digital Personal Data Protection Act, 2023

9. Updates to Rules

These rules may be updated periodically to comply with regulatory changes or improve service quality. Users will be notified of significant changes via email or website notifications.

10. Contact for Compliance

For compliance-related queries or to report violations:

Compliance Officer
Evable India Pvt. Ltd.
Email: compliance@evableindia.com
Phone: +91xxxxxxxxxx